FC - RCMA - 2023-2024

Activities 42 Kaden Choa from Excel Hardware Pte Ltd In the ever-evolving landscape of commerce, our digital transformation, initiated 13 years ago, has propelled our B2B business model to new heights. Leveraging platforms like Shopify, we streamlined our invoicing and inventory management processes, ensuring unparalleled efficiency for our clients. This digital shift not only met but exceeded customer expectations, offering a seamless, swift, and secure experience. Beyond operational efficiency, our online venture dismantled geographical barriers, enabling effortless expansion to diverse global markets. With a steadfast commitment to cybersecurity, we’ve eliminated potential challenges, fostering a worry-free shopping environment. Embracing e-commerce has redefined convenience and accessibility, allowing us to offer a borderless, secure, and delightful shopping experience. Our journey illustrates the transformative power of digitalisation, enhancing customer satisfaction and global reach, marking a milestone in our commitment to excellence. James Lee from MJS Interior Pte Ltd We are facing increased difficulties in sourcing and hiring skilled labour, both domestically and from abroad. There has been a notable increase in salary expectations among skilled workers, especially with the rising costs of living and inflation. To stay competitive and meet consumer expectations, it is important for interior designers and renovation contractors to undergo ongoing professional development. This need for upskilling should be met with the establishment of a more structured training regimen tailored specifically to the renovation sector. Furthermore, our company is also adapting to the digital age. We have transitioned from traditional face-to-face consultations to virtual consultations and discussions. This shift not only aligns with the new digital direction of the industry but also reflects the changing attitudes of homeowners, who are becoming increasingly tech-savvy. To continue exceeding customer expectations, MJS Interior Pte Ltd is committed to staying at the forefront of industry trends and technological advancements, ensuring we evolve as swiftly as the needs and preferences of our clients. Russell Chin from Inspire ID Group Pte Ltd It’s about time for consumers to move past the outdated thought that the design profession is a lowly-skilled industry. We may be creatively trained but our expertise actually covers a lot of ground. From project management to ensuring our sub-contractors are working hard, many of us are deeply committed to churn out successful results for our customers. To cut out the black sheep in our industry, it is important for consumers to recognise the importance of engaging certified renovation practitioners. Always ask for their accreditations, and that will save consumers a lot of trouble. As we transition into an interconnected digital age, we have noticed not everyone, like independent contractors, are tech- savvy enough to keep up with the demands of the digital era. In order to thrive in this new landscape, all businesses need to rethink their models for digital transformation.